Privacy Policy — Your data is completely safe with hot88

Hot88 is one of Bangladesh's most trusted online gaming platforms. We take the privacy of our members seriously. This privacy policy applies to the hot88 website, mobile app, and all associated services.

This policy explains what information hot88 collects, how that information is used and protected, and what rights you have over your personal data. Please read this Privacy Policy carefully before creating an account or using any services on hot88.

Hot88's privacy policy is developed in compliance with international data protection standards and updated periodically. hot88 will notify its members in a timely manner of any changes to this policy.

Hot88 collects two types of information from its members — data you provide directly and data collected automatically.

Information Provided Directly:

• Identity Information: Name, date of birth, nationality, ID number
• Contact Information: Email address, mobile number, current address
• Account Information: Username, password (stored in encrypted form)
• Financial Information: Payment methods, transaction history (full card numbers are not stored)
• Identity Verification Documents: Copy of national ID card, passport, or driving license

Automatically Collected Information:

• Device Information: IP address, device type, operating system, browser
• Usage Information: Time spent on site, pages visited, and games played
• Location Data: Country & Region (not GPS location)
• Cookies & Tracking Information: Session cookies, preference cookies

Hot88 uses the data it collects for the specific purposes listed below, each designed to improve your experience:

Hot88 never sells your personal data. However, information may be shared with third parties in certain limited circumstances:

• Payment Partners: Necessary information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer
• Game Providers: Only the minimum necessary data may be shared for third-party game operations
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency
• Fraud Prevention Agencies: Information may be disclosed to regulatory authorities to prevent money laundering or fraud
• Business Successors: In the event of a change in hot88's ownership, data may be transferred to the new owner, subject to the same privacy protection terms

Before sharing any data with third parties, hot88 ensures they adhere to the same standard of privacy protection.

Hot88 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help hot88 enhance your experience.

Types of cookies used by hot88:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: To remember your language preferences and settings
• Analytics Cookies: To analyze usage of the hot88 website and improve our services
• Marketing Cookies: To show relevant offers (you can turn this off)

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some hot88 features.

Hot88 protects your data with a multi-layered security framework that meets the highest industry standards:

• Transmission Encryption: All data transfers are encrypted via 256-bit TLS/SSL protocol
• Storage Encryption: All data stored on servers is protected with AES-256 encryption
• Password Hashing: Your password is stored using bcrypt hashing — no one can view your actual password
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems
• Regular Security Audits: Third-party security specialists regularly audit hot88's security infrastructure
• Two-Factor Authentication (2FA): Two-factor authentication can be enabled for additional account security
• Restricted Access: hot88 staff can only access the data required to perform their specific job functions

How long hot88 retains your data depends on the type of information and applicable legal requirements:

• Active Account Information: Retained for as long as your account remains active
• Transaction Records: Generally retained for up to 5 years in accordance with legal obligations
• KYC Documents: May be retained for up to 5 years after account closure for legal compliance
• Customer Support Conversations: Up to 2 years after the issue is resolved
• Analytics Data:In anonymized form for up to 26 months
• Marketing Data: Deleted immediately upon withdrawal of consent

After your account is closed, some data may remain in hot88's systems until legal obligations are fulfilled, but it will not be used for marketing or any other purpose.

As a hot88 member, you have several important rights regarding your personal data:

Hot88's services are intended for adults aged 18 and over only. hot88 does not knowingly collect personal data from minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account
• Age verification is conducted through the KYC process
• If hot88 becomes aware that a minor's data has been collected, that data will be deleted and the account closed immediately.

If you suspect a minor is using hot88, please notify our support team immediately.

Hot88 may update this privacy policy from time to time. When changes are made:

• The date of the latest update will be shown at the top of this page
• A notice will be sent to your registered email for any major changes
• Continued use of hot88 after any changes will be considered acceptance of the updated policy
• If you do not agree to the updated policy, you may request to close your account

Hot88 is committed to keeping its privacy policy clear and transparent so every member can easily understand it.

For any questions or requests regarding this Privacy Policy, please contact hot88:

• Live Chat: 24/7 live chat support on the hot88 website
• Email: [email protected]
• Response Time: Typically responded to within 72 hours